January 25, 2018
Southwest Airlines Training & Operations Support (TOPS) Building , Dallas, TX

Paul Rumsey

Chief Learning Officer
Parkland Health & Hospital System

Paul Rumsey is Vice President, Chief Learning Officer at Parkland Health and Hospital System in Dallas, Texas. He oversees career and leadership development strategies and implementation, physician education and ongoing training for both clinical and non-clinical staff throughout the system.

Prior to Parkland, Rumsey worked for TGI Fridays, Inc. where he served as Vice President of Global Learning and Development. There he led the development and implementation of leadership programs, process improvements and innovation, a global coaching model and change management efforts for the company, which has more than 70,000 team members working at 900 restaurants in 60 countries. In 2014 Cornerstone on Demand Awarded him their Rave Award for Advancement in Reinventing Work. 

Prior to his tenure at TGI Fridays, Rumsey was Vice President of Education Delivery and Operations Worldwide at MicroStrategy, a leading business intelligence company. Additionally, he previously worked for UnitedHealth Group in Minnetonka, MN, where he spent five years in various leadership roles in Operations and Human Capital Training.

Rumsey has more than 25 years of experience in education and corporate training with significant focus on blended learning (e-learning, classroom and hands-on application), innovative use of technology, career progression, process improvement and high potential talent development.



4:15 PM Building Career Progression and Employee Engagement from the Bottom Up

Most organizations focus their career development resources on leaders, yet the greatest employee population impacts customers on the front line. Individual contributors often feel overlooked, under-appreciated and under-developed, resulting in high turnover rates and low employee morale. Without neglecting leadership development, Parkland Health & Hospital System implemented a robust frontline career development program that won the National Fund/CareerSTAT Emerging Leader Award. This workshop will discuss career development strategy, implementation best practices, risks and methods for overcoming those risks.
- Explain key components of a frontline, career development strategy
- Identify best practices for building a frontline, career development program
- Discuss potential risks for implementing frontline, career development programs
- Formulate risk mitigation tactics to ensure implementation success and sustainability


Check out the incredible speaker line-up to see who will be joining Paul.

Download The Latest Agenda