Elizabeth BryantChief Learning Officer
Southwest Airlines University
Elizabeth provides executive leadership for Employee learning at Southwest Airlines. She provides strategic direction and oversight for Ground Operations, Inflight, Provisioning, Maintenance and Engineering, Customer Support & Services, Customer Relations, Technology, Customer Service, Source of Support, and Labor training programs. Elizabeth also provides leadership for all companywide training initiatives. Since joining Southwest Airlines in 1997, Elizabeth has served in various leadership roles including Manager of Leadership Development, Director of Leadership Development, and Senior Director of Talent Development. During her time at Southwest, she has led many training initiatives including Performance Management, SAP implementation, and AirTran Integration. Prior to Southwest, Elizabeth taught business communication courses at Indiana University and College of San Mateo. Elizabeth holds an undergraduate degree in Communication Studies from California State University Sacramento and a Masters in Speech Communication from Indiana University. Elizabeth and her husband Torry live in Dallas and have four young children, Connor, Regan, Audrey and Mitchell. She is on the Board of Directors for Juvenile Diabetes Research Foundation and is a member of the Board of Visitors at Catholic University of America School of Business and Economics.
Southwest Airlines University supports the learning and development of 55,000 Southwest Airlines Warriors. Learning through innovation allows SWA University to meet Employees where they are and deliver training that is meaningful and relevant to their daily work environment. This session will showcase how SWA University's state of the art training facility allows them to train Employees in a realistic, innovative learning setting and prepares them to deliver the legendary Customer Service for which Southwest Airlines is known.Southwest Airlines University uses innovation to connect learning to the business through:
- Realistic training environments
- Learning technology
- Learning enablement